Claims can be made up to 28 days after your journey. Youre entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works. There may be certain scenarios where we cannot determine that youve been delayed and in these cases you will need to submit a claim as usual. This is part of the delay repay compensation process. Delay repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. Southeastern are owned by the same parent company as southern govia, they are just being tightwads. Departed 1818 from london waterloo to godalming arrived 1856. From 1 april 2019 gwr introduced the delay repay compensation scheme for. If you requested your compensation to be paid back to your bank account, this should be with you the day after your claim has been approved. Sep 18, 2018 the delay repay calculator is just an estimate, but it works out at roughly 25 per cent of a single ticket for a 1530 minute delay, 50 per cent for a 3059 minute delay, and 100 per cent for. If youre claiming delay repay compensation online, its really easy. If your journey is delayed by 15 minutes or more, you can claim compensation by completing the online form or by downloading the paper form.
Freepost london northwestern railway delay repay please note this is the full address, shortened for your ease if you have a mobile ticket, simply include your ticket reference number on the delay repay form so we can verify your ticket purchase. Evidence of the journey history and cost is required to process a delay repay claim where a contactless card was used. When processing your claim we will check your details, train delays, ticket types and any other information provided, in order to assess and validate the amount of compensation due. Southern said those who chose to travel but faced delays of 15 minutes or more should follow the normal process for claiming delay repay. Your questions about claiming delay repay compensation on thameslink. Our new scheme covers customers who have booked an advance ticket through. You can claim delay repay compensation if youre delayed by 15 minutes or more. For delays of over 60 minutes the amount of compensation is doubled to 100% of the cost of the single ticket or either portion of the return ticket. If you do not have access to the internet please complete the form below. The below form is for paper tickets only including any collected tickets purchased from our website, and etickets only. Please insert the date and time you planned to travel and click find trains.
You will receive compensation based on the following guidelines. Compensation faqs frequently asked questions southeastern. Youre entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works or any other planned timetable. Why wont southern rail let me make a joint claim for a delay. Gtr rolls out automatic delay compensation to southern and. The amount of compensation you can get is as follows. Omb number 32060170 see the attached sheets for instructions and information concerning your application for refund of retirement. Application for refund of retirement deductions omb. We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation. You can also complete a paper form by downloading the pdf from our. East midlands railway and southeastern changed to dr 15 during 201920 rail period 6. Still not record of my claim so they gave me a new reference number to quote and asked that i submit 1. The delay is calculated against the normal or planned amended timetable that is published in advance for example during planned engineering works at. The delay repay calculator is just an estimate, but it works out at roughly 25 per cent of a single ticket for a 1530 minute delay, 50 per cent for a 3059 minute delay, and 100 per cent for.
Two former southern rail workers have been jailed for their part in a major fraud scheme which saw. The policy, delay repay 15, will be launched first on. Delay repay 15 scheme will be launched on southern trains before nationwide rollout, says department for transport press association wed. Southern, great northern and thameslink services will all work together to provide as many journey options as possible. Changing a train ticket train ticket refund thameslink.
You can claim compensation if youre delayed by 15 minutes or more when you travel with us except when delays are caused by planned engineering work. This is a temporary timetable and will be built upon with more services soon. Or print off a pdf version of the delay repay form post the completed form to us at. If it is a single or return smart ticket please use the online smartcard refund form. Delay repay sniper limited is a company registered in england under company number 08653481, at address tracsis plc, nexus, discovery way, ls2 3aa. Compensation for southern rail passengers season ticket. Southern rail has now decided that both travellers must make a claim to receive compensation so they have only paid for my husband. If you are delayed by 15 minutes or longer when you travel with us, you can claim delay repay. But for the purposes of this request, tfl do actually issue pdf receipts, in the form of a journey statement like this example. If the train operator replies batting you back to delay repay and claiming this is all you are entitled to then do not be bullied into thinking they are being honest.
Use this comments section to discuss problems you have had with southern rail, or how they have handled your complaints. It also applies if you have begun your journey but are unable to complete it due to a delay or cancellations. Home southern region delta sigma theta sorority inc. Act and how it applies to the railway industry please see this pdf from national rail. To use your evoucher, you will see your voucher total in the delivery options screen once you have selected your products and you will have the option to use some.
Train companies run monopolies with little regard for passenger satisfaction, by agreeing to any and all claims straight away this would result in profits being eaten up in. Yes, auto delay repay should be seen as complimentary to the delay repay process rather than replacing it entirely. This agreement is between the user of delay repay genies application and delay repay sniper limited. Complete our online delay repay claim form alternatively pick up a claim form at staffed stationsfrom staff on trains. Delay repay is a national scheme that makes it easy for you to get. Train passengers can claim compensation for delays of 15. Can i cash in all national rail vouchers at gatwick express, great northern, southern or thameslink ticket offices. Under the current delay repay scheme operated by southern, passengers whose trains are delayed by 30 minutes or more against the published timetable, regardless of the cause, are entitled to submit a claim for compensation. For more information on the consumer rights act and how it applies to the railway industry please see this pdf from national rail. Delay repay compensation is based on the delay to your overall journey, so if a cancellation delays your overall journey by 15 minutes or more you will be entitled to delay repay compensation.
How to claim refunds for delays and cancellations on southern. If you requested your compensation to be paid back to your bank account, this should. Please insert the date and time you planned to travel and click. Delay repay is a national scheme that makes it easy for you to get compensation for delayed journeys. Travellers will be required to practice social distancing with significant limits on passenger numbers on each train. It does not matter what type of ticket you purchased.
Alternatively pick up a claim form at staffed stationsfrom staff on trains. To complete the online or printed form, youll need proof of travel. Application for refund of retirement deductions federal employees retirement system to avoid delay in payment. This seems a direct attempt to make things more difficult. I have entered multiple delay repay claims, the oldest outstanding at days, despite chasing, i have still had no response. A dedicated paper delay claim form a printed form that is clearly identifiable as a claim form and used for that purpose only. No resposne to delay repay claims delay repay forum. This applies to all tickets including tickets such as advance tickets that are otherwise nonrefundable.
In order for a student to receive a student loan offer, you will need to please complete this entire form and return the completed form to. Rail delay compensation supercomplaint update report. Dec 16, 2016 southern said those who chose to travel but faced delays of 15 minutes or more should follow the normal process for claiming delay repay. All claims for compensation must be received by us within. No resposne to delay repay claims delay repay forum delay. The delay repay scam i got caught up in the cluster fuck of that goods train overturning in lewisham around 3 weeks ago and promptly submitted a few delay repay forms through the southeastern website. If youre entitled to a compensation then our faqs will advise you on how to make. This portal is only for ordinary delay relay claims.
If your crosscountry train journey was delayed by 30 minutes or more, irrespective of the cause, you will be entitled to claim compensation under our delay repay scheme and in line with our passenger charter. Passengers with a key smartcard will now receive compensation automatically for services that are delayed by 15 minutes or more. Delay repay is a national scheme train companies use to compensate. Welcome to delay repay, the compensation scheme for train delays. Hours 00 01 02 03 04 05 06 07 08 09 10 11 12 14 15 16 17 18 19 20 21 22 23. You can claim compensation if youre delayed by 15 minutes or.
Gtr rolls out automatic delay compensation to southern and gatwick express automatic delay repay compensation has now be rolled out to southern and gatwick express passengers, gtr has today stated. To get started making your claim please login first. Are you entitled to compensation for a delayed train journey. Western railway, southern, thameslink, and west midlands railway. Plans to allow rail users to claim compensation for 15. If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, delay repay applies. If a claim for delay repay is found to be made fraudulently, this may. To claim compensation you need to make sure you have proof of. Delay repay southern rail ashbydelazouch le65 1jt what am i entitled to.
If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a southeastern service, you can claim delay repay compensation. How it works if you have been delayed during your journey and wish to claim compensation you must do so within 28 days of your delay. Delay repay is a national compensation scheme that most train operating companies use to compensate customers for delays. We will base our assessment for your compensation on you catching the next available train you can tell us if you werent able to do this and well. You can claim compensation using the online form, which is the quickest and. Southerncomplaintsdocument adobe pdf 182kb comments. If you cant find the answer to your question then use our online form. But then southerngtr are full of sneaky little tricks like this, and like them absolving themselves of blame if postal tickets dont arrive, so its.
May 15, 2018 southern rail has now decided that both travellers must make a claim to receive compensation so they have only paid for my husband. Your questions about claiming delay repay compensation on southern answered here. Its all part of our commitment to compensate you fairly in a timely manner. Delay repay is a national scheme train companies use to compensate passengers for delays. Departing 1800 from london waterloo to godalming arriving 1840. Southern university at new orleans financial assistance.
If your contactless card is registered with an oyster online account, youll be able to get a copy or take a screenshot of your journey history to submit with your delay repay claim. Delay repay passenger claim form train delay refund. If you have any other type of ticket such as a smartcard or an uncollected ticket, would like to see how much you may be due for a refund season tickets only, please visit our coronavirus refunds. If we have delayed you, regardless of the cause, we will compensate you. Rail passengers will now be able to claim compensation when trains are more than 15 minutes late, the department for transport has revealed. Once youve registered, our system will remember your information, so if you do claim again, its much quicker. Make sure you have provided accurate information for the repayment method you have chosen to avoid failed payments for delay repay claims. Delays processing delay repay at southern railuk forums. Delayed train repayment form lner formerly virgin trains. If you dont have an account, you can register for one here. However i dont think they could decline compensation based on the nrcot using this. You can fill out a form online if you register it is quicker to claim and you can see your.
I dont, because delay repay compensation is far in excess of what is set out in the conditions of travel. Abellio greater anglia delay repay train delay refund. Delay repay is a national scheme train companies use to compensate passengers for delays or cancellations. A dedicated information poster or contact card printed information available at stationson trains which is designed for the sole purpose of informing passengers about delay repaydelay compensation. But then southern gtr are full of sneaky little tricks like this, and like them absolving themselves of blame if postal tickets dont arrive, so its. Claims must reach us within 28 days of the date of the delay in order for it to be processed. Freepost greater anglia customer relations note this is the full address. Youre entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works or any other planned timetable alteration such as a revised timetable. Bacs bank account payments double check the sort code and account number you supply are correct and it is for the account you want the payment to go into.
1108 300 253 303 474 1041 1260 383 937 1612 1582 669 559 255 89 1527 833 1586 317 750 1037 492 1418 755 264 1621 497 240 53 1264 876 1172 1397 697 773 1011